August 1, 2026
Customer ordering, pickup verification, and public discovery
Retail businesses can now share a WhatsApp ordering link, accept customer carts for collection, and manage the full pending-order lifecycle from chat.
- Customers can open an ORDER link, browse live products, build a single or bulk cart, and place a pending collection order without registering.
- Every customer order receives a six-character pickup code. Staff must enter the code to fulfill or cancel the order, and customer-facing menus never reveal internal stock counts.
- Pending orders reserve stock until collection. Cancelling an unpaid order restores stock atomically and excludes it from sales revenue.
- Use /pending for date-independent collection work, /link to retrieve the customer ordering link, and /directory to opt into public discovery.
- Customers can send BROWSE to discover listed businesses and enter the same ordering flow.
- Duplicate customer confirmations are serialized and idempotent, so webhook retries cannot create duplicate orders or deduct stock twice.